Fun With The Phone

Posted on | July 30, 2010 | 4 Comments

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Me: “XYZ Law Firm, this is Paralegal.”

Potential Client: “Paralegal, I have emailed you three times today and told you that I can not come in at the times you gave me on Monday.”

Me: “Yes sir, and I also replied that those were the only times we had available.”

Potential Client: “Yes, but you are not hearing me.  I can’t come in any of those times.”  “I need to come in tomorrow instead.”

Me: “Yes sir, I understand that, but as I told you in my email, our office is closed on Saturday’s.”

Potential Client: “Well, I will pay extra if you can get there on Saturday.  I can pay about $25 if you can come in on Saturday.”   (Wow- a whole $25!  Sign me up).

Me: “I am sorry sir, but we are not open on Saturday’s. ”

Potential Client: “Well, damn it.  Your customer service sucks.  My house is up for foreclosure on Tuesday and I have to come in to sign on Saturday!”

Me: “Sir, you will not be coming in on Saturday for signatures.  You may come up to the office, but there will be no one here.” “You may come in on Monday for signatures. I believe I have given you at least six different times to choose from.” “I also need to add that although I know you are frustrated with your house in foreclosure, I am not the one who got you in your situation and have been trying to work with you for two days now on getting you in as fast as I could.  You just now responded to my emails that I sent on Monday, while I was overseas, I might add.”

Potential Client: “……”

Me: “So, when would you like to come in on Monday, sir?”

Potential Client: “How about 9:30?”

Me: “Great.  I look forward to seeing you then.”

You know, I may sound like a bitch, but it is not my house that is on the chopping block.  If it was, I would take the first damn time my attorney said was available, not make demands to open our office up just for me on a Saturday.

BTW- this man does not have a job, nor does his wife, so they have plenty of time to come in.  They just wanted to be a pain in the ass, which they totally succeeded in.

Come on 5:00!

Paralegal

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Comments

4 Responses to “Fun With The Phone”

  1. GrumpyHumbug
    July 31st, 2010 @ 2:29 am

    That reminds me of conversations I had with debtors at a prior job representing mortgage companies. "I can write you a check if you can hold onto it for X days…" No, that will not stop the Sheriff's Sale scheduled for tomorrow morning. The Sheriff doesn't take post-dated personal checks, nor does the mortgage company. "But… but…"

    *sigh*

  2. Paralegal
    July 31st, 2010 @ 2:30 pm

    God, I know! I can’t tell you how many calls I get telling me that “the trustee returned their check”. Well, duh- they don’t take checks and they know that, they are just trying to stall and get pissed when the trustee counts them as delinquent. “But, Paralegal, I sent a check..” ARGHHH

  3. GrumpyHumbug
    July 31st, 2010 @ 2:29 am

    That reminds me of conversations I had with debtors at a prior job representing mortgage companies. "I can write you a check if you can hold onto it for X days…" No, that will not stop the Sheriff's Sale scheduled for tomorrow morning. The Sheriff doesn't take post-dated personal checks, nor does the mortgage company. "But… but…"

    *sigh*

  4. Paralegal
    July 31st, 2010 @ 2:30 pm

    God, I know! I can’t tell you how many calls I get telling me that “the trustee returned their check”. Well, duh- they don’t take checks and they know that, they are just trying to stall and get pissed when the trustee counts them as delinquent. “But, Paralegal, I sent a check..” ARGHHH

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